Terms and conditions

Reservations at THE MANDANA are normally made six month to three months in advance due to most International and domestic flights to Bali and Lombok are fully booked two to three months prior to planned arrival dates. Therefore we have little chance to re-sell cancelled accommodation and must treat cancelled bookings as unrecoverable.




On this site, all the rates are detailed in Indonesian Rupiah (IDR), included taxes applicable on the date of the booking. Any changes or new legal or regulatory taxes introduced or imposed by the relevant authorities, will automatically reflected in the prices indicated at the time of billing.



How to do the payment


Payment by Credit Card


Bookings payed with Credit Card can be charged at any time after 24 hours THE MANDANA receives the reservation. Please check your specific cancellation policies before book. Contact us if you have ani doubt.


Last minute reservations payment by cash or card


Last minute reservation will be paid at Check-In time by cash or credit card. The booking will be registered with credit card details to reservation. No-show, late arrivals or cancellations will be charged with the 100% of the invoice. Credit card payments on site are subject to a 3% extra charge of the total amount.



Cancellation policies


A deposit of 50% will be charged any time after 24 hours after we receive your booking. Deposits are non refundable. Free cancellation 30 days before check in date. After this period, the rest of the payment can be charged at any time.


Arrangements to your reservation or cancellations must be made by email to themandanagiliair@gmail.com. We do not accept cancellations, neither amendments to reservations by phone or text message. Thank you for your kind understanding.


Due to our high occupancy and unnexpected situations, we highly recommend you to subscribe a travel insurance. All deposits and prepayments are non refundable.


Late arrivals, no show or early departures are non refundable.


The owners of  THE MANDANA accept no responsibility for loss/damage/cancellation or changes caused by major events such as natural disasters, fires, airport (or other transport) closures, travel restrictions, employee strikes or any other event out of our control.


For new reservations made from 1st June 2020: For Covid19 situation, please check our special more relaxed cancellation policies.